Refund policy
At our store, every single clothing item is custom-branded to order as soon as you complete your purchase. Because we do not carry pre-made warehouse stock, we are unable to accept returns or exchanges for buyer's remorse, wrong size or color selections. Please double-check our sizing charts carefully before checking out!
Lost or Undelivered Packages
If your order has not been delivered, please allow up to 30 calendar days from the shipment date for domestic U.S. orders.
If your order still has not arrived after 30 days, please contact us within 7 days after this period ends so we can determine whether the order is eligible for a replacement or refund.
Before contacting us about a missing package, please:
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Confirm that the shipping address provided at checkout is complete and accurate.
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Check with your local post office or carrier to see whether the package is being held for pickup or is awaiting further delivery instructions.
If you have completed these steps and the package still cannot be located, please contact us at getin.touch.midd@gmail.com. We will investigate the shipment and, when the package is determined to be lost, and there was no error on the customer's or MIDD's part, we may provide a replacement at no additional cost or a refund.
Returned Packages Due to Failed Delivery
If an order is returned to us or our production/shipping provider because the shipping address was incorrect or incomplete, the order may be eligible for a partial refund or replacement, depending on the circumstances.
Please make sure your shipping information is accurate and complete before placing your order. MIDD is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.